Help center
Questions, answered fast
Read the quick answers below, or write to us. Homie, our assistant, answers in minutes, day or night, and a real person on our team steps in whenever you need one. support@podsquadschool.com
Getting started
How do I join?
Tap Try free. On your phone, get the app and sign up inside it in two minutes; on a computer, continue in your browser. Either way we text you a code, your first day opens, and your first 7 days are free.
Do I have to homeschool?
No. Use it the way your days actually go: a few minutes between feeds and naps, the hour after daycare pickup, weekends, or a whole preschool morning at home. Pick your rhythm when you join and change it anytime.
Do I need the app?
No, but it's the one we'd pick for a phone: the reminders and the Block Timer live there. Everything is also at podsquadschool.com with the same login, from any device.
What do I need to buy?
Nothing to start. Most activities use what's already in your kitchen. Families doing preschool at home often add a one-time Home Starter Kit (about $150–250 if you own nothing, much less if you have the basics) and an optional Wonder Lab kit. Every week's short list of fresh consumables is in the app under Materials.
What ages is it for?
Newborn through preschool: six stages, each made for exactly how long your kid is in it, from the newborn weeks to the first day of kindergarten, and every kid in your family on one account. Brothers and sisters 6 and up come along free as big helpers. Slide to your kid's age on the homepage to see their stage, then explore a sample month in their lane.
Do both parents get a login?
Yes. Up to four grown-ups per family, each with their own phone. Grown-ups are free; kids are the seats.
The program
What does a week look like?
It depends on the stage, and every stage is made for your kid's exact age. A baby's week is short daily moments that fit between feeds and naps, a note on what's normal this week, and feeding and sleep. A toddler's week has a theme, a Squad Job, a Wonder Lab, books, songs, snacks, printables, and a place to go. After daycare you get one 30–45 minute block a day from it; on weekends, a Saturday adventure and a Sunday project. On a home rhythm, toddlers get the whole day planned: Monday and Wednesday at home (seven short blocks), Tuesday with your squad, Thursday on an adventure, Friday Spanish Play Day, and every toddler day has a 30-minute condensed version for the mornings that get away from you. Preschoolers get project weeks with letters and numbers inside the play.
How far ahead can I see?
Everything opens with its month: binders, printables and holiday pages. This month is open, and so is every month since you joined. Next month opens on the 1st, or on the 20th before it when you're already paid into it, so you can print and shop ahead. Later months show what's coming (the theme, each kid's topics, the holidays) with the day they open.
What if we're busy today?
On a toddler day, open the day and tap “Busy today? Try the 30-minute version.” Circle, the letter worksheet, and one main activity. That's the whole morning. The full two hours is still there when you want it.
Why do I only see one week at a time?
Pods run on rhythm. Each week unlocks the weekend before it starts so everyone shops, prints, and plans together.
What's a lane?
An interest track for your kid that adds one concrete tilt to each week. You don't pick from a list: tap up to three things they love (trucks, dirt, the same book again) and Homie picks the lane from fifteen. Already know it? Set it directly. Change it anytime on your Family page.
Is it screen-free for kids?
Yes. The portal is for grown-ups. Kids get bins, blocks, buckets, and each other.
Is the science safe for toddlers?
Every sensory bin is taste-safe by design, and every Wonder Lab card has a safety note. Anything smaller than a toilet-paper tube stays out of reach. You supervise; we make it easy to.
Membership & billing
When am I charged?
Never during your 7-day trial. You add a card to start it and pay $0 that day; we remind you three days before your first payment, and you can cancel anytime before then from your Family page. After that it's monthly or yearly until you cancel.
Does one membership cover the app and the website?
Yes. Same account, same number, same kids and weeks: the app on your phone and the website on your computer.
How do I cancel or pause?
From your Family page, or email us. Cancel keeps access through the period you paid for; pause keeps your spot and everything you've saved.
Is there a guarantee?
Yes. If your first paid month isn't right, email us within 30 days of that charge for a full refund.
Can I use a scholarship?
Florida's PEP scholarship is for kindergarten through 12th grade, and Pod Squad is for the years before kindergarten, so it doesn't apply.
Connect: meeting moms near you
What is Connect?
The part of Pod Squad for meeting other grown-ups raising little kids. A two-minute profile (first name, a photo, where you are in the little years, what you're here for), then a deck of the people within 30 miles, nearest first. Wave at the ones you'd text; a wave both ways opens a chat. Groups by stage, topic, and town hold the questions, and meetups put a real place and time on them. It's free: 10 waves a day, no card.
What do members get on Connect?
Everything free members get, plus no wave limit, who waved at you, undo on your last answer, and a free boost every week (your card at the top of nearby decks for a day). A boost can also be bought on its own.
Is Connect safe?
Every member signs in with a code texted to their phone. Profiles show first names and kids' ages, never kids' names; location is rounded to about a mile and shown only as a distance band. Report and Hide are on every profile, message, and post, and a person on our team looks at every report within a day. Optional ID verification (a government ID and a selfie, checked by Stripe) adds a badge.
Can dads join Connect?
Yes. Profiles say mom, dad, or grown-up, and there's a Dads group. Most of Connect is moms, and the deck says who's who.
I'm pregnant and don't have kids yet. Can I join?
Yes. Join Connect free with your due month; your card says expecting, and the Expecting group is waiting. When the baby arrives, the newborn plan is ready the week they do.
How do I start a pod with people I met?
Open Connect → Start a pod. One tap turns on your squad link; every chat then has an Invite to my pod button that sends the link as a message. Families who join through it land right in your pod.
Pods & leading
How do I start a squad?
Your invite link is in your portal from day one. Send it to the friends and family you want on your calendar; they join through it and land right on your squad's calendar. We don't match you with strangers.
What does a squad lead do?
Shares the invite link, approves requests, posts announcements and the Friday teacher note, picks the squad's hosting jobs (switch any off, add your own under Hosting → Jobs), and keeps the hosting board moving. The curriculum and weekly releases come from us.
What do leads get?
A free membership while 4+ families in the pod are members, plus 10% off their bill for every family they refer, down to $20/month.
How does the referral discount work?
Every family you invite who becomes a member takes 10% off your monthly bill for as long as they stay a member. It stacks, and your bill never goes below $20/month. If a referred family cancels, that 10% discount ends.
Privacy & safety
Who sees my kid's info?
Only the families in your pod see grown-up names and phone numbers on the roster and hosting board, plus photos your pod uploads. Other pods see nothing about you.
How do texts work?
We text you a one-time code when you log in. Reminders come by email and in the app. Reply STOP anytime; you'll still get login codes when you ask for them. See SMS Terms.